How can I print while on campus?
Student notebook computers that are on the Mount’s wireless network have access to several black & white LaserJet printing stations located around the Campus; the Student Scholar Center with 24/7 access, the CLC Computer Learning Center, the College Library, the Student Gallery area, the Art Building and the Harrington Center front desk. Students living in the residence halls have access to a dorm LaserJet printer and may also bring personally owned printers to campus. See the web link below to set up your notebook computer for web based printing to these printers. http://inside.msj.edu/departments/iss/tis/hotspot/howto/
If I experience a notebook computer problem who can I contact for help?
The Mount has an on-site Help Desk and Technical Support group. They support the notebook computers that are purchased through the Mount. Both hardware and software related issues are addressed through the ISS Help Desk which is located on the ground floor of the Library Building. You can contact the ISS Help Desk via phone at 513-244-HELP (4357) or via e-mail at ISS_Helpdesk@mail.msj.edu. If your notebook computer was not purchased through the Mount, you will need to take your notebook computer to the place of purchase or to an authorized service provider for repair and support.
I currently own a PC. Am I required to order one of the Mount's notebook computers?
All first-time freshmen are required to have a notebook computer. The Mount offers selected notebook computers designed to support the students with specifications to last 4 years (a 4-year warranty and 4-year accidental damage insurance on the HP notebook computers). The Mount is authorized to conduct both on-site and depot supported repairs for notebook computers purchased through the Mount approved vendor. Students may purchase a new notebook computer from other resellers or bring a previously purchased notebook computer as long as it meets the minimum computer specifications to run on the Mount’s wireless network. The Mount does not provide the same level of support for notebook computers that have been purchased outside the Mount. Contact the ISS Help Desk 513-244-HELP (4357) for more information. Minimum notebook computer specifications can be reviewed here.
What payment plans are available?
Credit card information needs to be provided upon ordering your computer. Since the purchase of the computer is mandatory for all traditional, full-time undergraduate students, it may be eligible for Student Financial Aid. Contact the Student Administrative Services Office at 513-244-4818 for more information on available financial aid opportunities through the Mount.
If I find a different computer manufacturer with the same specifications as the notebook computers offered by the Mount, can I purchase that notebook computer to use at the Mount instead?
Yes, if the notebook computer that you purchase meets the Mount’s minimum specifications you can use the notebook computer that you have purchased at the Mount. However, you will not be able to take advantage of the on-campus technical support that is offered to students who purchase their notebook computer through the Mount. Notebook computers not purchased through the Mount will need to be returned to the place of purchase or to an authorized service provider for repair and support.
What happens if a newer or a different notebook computer is being offered by the computer manufacturer after I ordered my notebook computer through the Mount but before I receive the notebook computer?
Normal notebook computer manufacturing cycles range from 6 to 18 months depending on the manufacturer and market demand. The Mount works with the manufacturer for several months reviewing the latest computer trends and configures all the models we offer to last four years. The Mount strives to maintain the same notebook computer options for all incoming students for a single school year (fall and spring semesters), even though a new product may be announced. The Mount refreshes the models offered at the beginning of each school year’s ordering cycle in June. Standardizing on the same computer models for a school year assists in the troubleshooting and repair processes that we offer to students who purchase their notebook computers through the Mount.
Why should I purchase a notebook computer through the College? Why not from a local reseller in my home town? The Mount has configured and sized the notebook computer selections to last for 4 years; a 4-year warranty and a 4-year accidental damage insurance for the Microsoft based computers. Most local resellers do not offer this same level of support. Our Technical Support group is authorized to complete both on-site repairs and administer depot repairs supported by the manufacturer. Loaner notebook computers are available if needed. The Mount does not provide the same level of support for notebook computers that have been purchased outside the Mount. The professional grade notebook computers purchased through the Mount are a better value than the consumer models purchased from a local reseller.
Why is there a Student Notebook Computer Requirement for full-time traditional, undergraduate students anyway? The Mount has a mandatory student computing program that requires each full-time, traditional undergraduate student to have a notebook computer to use both in and out of the classroom. This program effectively prepares students with computing skills for their chosen profession and for a lifetime of learning. Students have the ability to do on-line research, homework assignments, and print from anywhere on campus using their notebook computer. Since the purchase of the computer is mandatory for all traditional, full-time undergraduate students, it may be eligible for Student financial aid. Contact the Student Administrative Services Office at 513-244-4418 for more information on available financial aid opportunities through the Mount.
May I use financial aid money to pay for the computer?
Since the Student Notebook Computer program is a requirement for full-time, traditional undergraduate students, the purchase price may be an eligible expense for financial aid. Please contact the Office of Student Administrative Services at 513-244-4418 for more details on available financial aid.
I am bringing my own notebook computer. Why is there a computer purchase charge on my student statement?
As a traditional undergraduate student, you are required to have a notebook computer. If you have a notebook computer the Mount will not require you to purchase a new notebook computer as long as your notebook computer meets the Mount’s minimum requirements to be certified to run on our network. We automatically add the cost of the base model to every new undergraduate traditional student account to assist in the calculation for grants, loans and financial aid. Once you have gone through the process of having your notebook computer certified, the Mount will reverse the notebook computer charge on your student account. Please contact the ISS Help Desk at 513-244-HELP (4357) to start the process of certifying your notebook computer.
If I choose to bring a notebook computer for my mandatory computer requirement, what kind of support should I expect from the Mount’s ISS Help Desk and Technical Support for my notebook computer that I did not purchase through the Mount?
The ISS Help Desk and Technical Support groups will meet with you and tell you what you need in software and hardware to certify your notebook computer to access the Mount’s network. The Mount does not support software issues or hardware failure issues on notebook computers not purchase through the Mount. You will need to self-support those issues or take your notebook computer to the place of purchase or to an authorized service repair center. You will need to contact your manufacturer or reseller to review their process and procedures for returning your notebook computer for repair.
What Anti Virus software is acceptable to use on the Mount's wireless network?
The Mount uses Cisco Clean Access to monitor Anti Virus and Microsoft critical updates that are required to keeping your notebook computer healthy and free of known virus. Below is a link that lists the most current Anti Virus software that is compliant with Cisco Clean Access: http://www.cisco.com/en/US/products/ps6128/prod_release_note09186a008053a3ed.html#wp38864
My notebook computer currently has Microsoft XP as the operating system. Can I install Microsoft Vista on my notebook computer?
Both Microsoft Windows XP and Windows Vista Business will be available for purchase by registered students from the ISS Help Desk for the 2007-2008 school year. ISS will only support Windows Vista Business on PC notebook computers purchased through MSJ; this is primarily because of hardware requirements. Contact the ISS Help Desk for media availability and current charges at 513-244-HELP (4357). Windows Vista Business media is scheduled to be available for existing Mount student purchase after July 30, 2007. Notebook computers purchased through the Mount for the 2007-2008 academic year will be configured with Microsoft Vista Business. Before you upgrade a notebook computer currently running Microsoft XP, we recommend you run the Microsoft Vista Upgrade Advisor to determine if your notebook computer will support the upgrade. (www.microsoft.com/windows/products/windowsvista/default.mspx). **Note – If your notebook computer needs to be reimaged by ISS, it will be reimaged with the operating system that came with your notebook computer.
My notebook computer currently has Microsoft Office 2003 installed. Can I install Microsoft Office 2007?
The current Microsoft Office Suite supported by ISS is Microsoft Office Professional 2003. Media for Microsoft Office Professional 2003 is available for purchase through the ISS Help Desk. Contact the ISS Help Desk for media availability and current charges at 513-244-HELP (4357). Microsoft Office 2007 is not supported by ISS and will not be available for purchase from the ISS Help Desk.
Feel free to contact the ISS Help Desk with any questions that you may have. The ISS Help Desk can be contacted at 513-244-HELP (4357) or by e-mail at ISS_Helpdesk@mail.msj.